Complaints
Sometimes things don't go exactly as planned. We believe it's important that complaints are handled properly.
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Step 1: Contact us
We recommend that you first report complaints to us directly. We'll try to find a good solution together with you.
support@intimico.nl2
Step 2: WebwinkelKeur mediation
If this doesn't lead to a solution, you can submit your dispute for mediation through Stichting WebwinkelKeur.
WebwinkelKeur3
Step 3: EU ODR Platform
For consumers in the EU, it's also possible to submit complaints via the European Commission's ODR platform. You can do this when your complaint is not yet being handled elsewhere.
EU ODR PlatformWe're here to help
At Intimico, we strive for 100% customer satisfaction. Most problems can be resolved quickly and satisfactorily through a personal conversation. Don't hesitate to reach out!